This topic is the single most important part of opening any spa or salon. The quality of the technician, desk staff and management will determine in large part, how you clients perceive your business. Recruiting great management and technicians is a task that should be started right after you decide you will move forward with your vision. We can assist with the process by providing strong advice relating to recruiting skills, technical appraisals during the interview process, qualities to look for in every technician type along with specific guidance relating to licensing requirements by state and more. Don’t leave this critical task until the last six weeks!

Employees versus Independent Contractors

To employ or not employ, that is the question. Make sure you get it right! There are very specific criteria determining whether you technician can be classed as an independent contractor or, whether they must be employed. Our company utilizes experts to assure you make the right decision. Feel free to click on the link below for more information relating to this issue.

Employee Remuneration & Competitive Wage Analysis

Employee compensation will be your single largest expense in your spa. How do you keep your payroll in control, be competitive, keep your staff happy with fair pay and some benefits, follow all rules and regulations dictated by State and Federal laws, etc.? We help you prepare for this in the early phase of our Business Plan and Project Feasibility. There are so many other expenses that must be covered also. How do you make it all fit into the budget? Let us help you answer some of that.

Staff Salary and Commission Structures

• What type of compensation package will be right for your new spa or salon?
• Do the technicians interviewed really have all the clients they say they do?
• Will their clients follow them?
• How will I help a new technician build a strong and loyal client base?
• How much should I compensate during that timeframe?
• How do I compensate technicians for training?

There are so many questions! Bottom line: you have a budget and expenses. Let us help you determine the most competitive packages you can afford and, how to compete effectively in your marketplace. Every marketplace is different. Some are heavy with booth-renters and tenants while other salons and spas in other cities employ most of their people. Understanding how each scenario works and what will work best for you is important.

Technician Proficiency Evaluations

So many characteristics and skills culminate to create a strong technician. Do you know what those skills are and, do you feel you are qualified to evaluate each technician’s skill level? Again, we can help you through this process. Each technician must be coached and assessed periodically to assure growth, retention and most importantly, to be sure they are happy and productive members of the team. Our skilled educators are available to assess each team member, make recommendations and coach them.

Technician Client Retention Evaluations

Do you know how many of your valuable clients return and how many don’t? Do you know why guests don’t return? Do you ask clients for feedback? Do you make it easy for clients to provide feedback on your web page or via e-mail? Most spa software systems have the ability to capture this data and, have reports available. They will provide valuable insight to the effectiveness of each staff member! This should be one of the tools used to evaluate each technician twice per year and their understanding of the process should be as good as yours. Let us help you set goals and evaluate performance.

Technical Training

When opening a new spa, a tremendous amount of time is needed to train all new employees. Technicians must master a variety of services and perform to the high expectations you have set for your facility. We can help with this. Let our technical training staff work with your new employees to bring their skill levels to your expectations and to assure they understand how to deliver each unique service we create for you. We offer technical training for:

• Nail services including manicure training, pedicure training, acrylic training, gel nail training and more.
• Esthetics training including facials, wax, peels, lash and brow tinting.
• Massage training including specialty massage techniques developed for each individual spa’s menu.
• Body treatment training including body wraps, exfoliations and scrubs, hydrotherapy and more.
• Desk staff training and development
• Spa attendant training and development

Management Training

Our company offers a wide array of spa or salon management training; however we feel the best way to develop you spa management is to involve them in the program early. We recommend key management staff is brought on a few months before opening, allowing them input in the development stages based on your budget. We work with them step-by-step through the process so they have a clear understanding of how the facility should operate and exactly what will be expected upon opening. This highly effective means of staff development helps to assure a smooth, seamless opening.

Mystery Shopping Services

What do you customers experience when they visit your spa? Your perception may or may not be a reality. Make sure your level of expectation is being filled by your staff members. This inexpensive investment gives you piece of mind and will provide valuable input about your facility. Contact us to learn about our services. Highly-trained spa professionals perform this service. They look at every aspect visible to the guest and report back to you in writing. The service is very inexpensive and will pay for itself in future guest satisfaction.